Fax Home

Outbound

Inbound

Fax on Demand

Fax Blast

Custom

Administration

Inbound Fax Services

Customers will never receive a busy signal again, because the “Never Busy” service quality engineered into the system captures the fax and will deliver to your desired location.  It bridges the gap between the paper and digital worlds by adding technology to traditional fax services for robust Internet delivery, reporting, and routing options.

Inbound fax management
High-volume, inbound fax collection and management service. You decide whether faxes should be delivered to a PC, a network location, network printer or fax machine. The service will automatically and transparently reformat your messages and deliver them to the destination of your choice – even to the end-user application where the information will be processed.

Feature and Capabilities
Supporting a variety of delivery methods and paths designed to help you manage high volumes of inbound faxes and usage spikes. You decide which options best match your business requirements, including e-mail, network location, or fax machine delivery.

Faxes sent to your toll-free or local number can be delivered to network printer, an e-mail address, or public folder. Or, using message header information, faxes can be routed to a printer, a directory, or to Microsoft Exchange® or Lotus Notes e-mail addresses. Your options include:

  • Group 3 (standard) fax:
    Deliver documents to a standard fax machine or to a group of fax machines on a single trunk.
  • Fax to e-mail:
    Convert incoming faxes to PDF or TIFF image file format and deliver them to your e- mail inbox as attachments.
  • Frame Relay Service to LAN or mainframe:
    Send faxes in a variety of formats to your LAN or host environment via a Frame Relay Service permanent virtual circuit (PVC).
  • Gateway LAN:
    Tailor a solution to your fax needs using a proprietary hardware and software package, which supports intelligent inbound routing, enhanced reporting, and more.
  • Hold for pick-up:
    Using MQ, incoming faxes are stored on the system for retrieval at your convenience. Download faxes from the system using a variety of access methods (PCs, LANs, and mainframes) based on your business’s specific needs.

Toll-Free or Local number message submission
By assigning a unique toll-free or local number, faxes can be managed by the service and capacity issues are eliminated. You have the option of transferring a pre-existing fax number, or we can register a brand new number. Faxes sent to your number will automatically be received, formatted for delivery to the device of your choice, and then routed to you. Plus, there is reporting on all fax message activity via the Internet or a report can be generated by the system and automatically sent to you.

Simplified web administration and management
The web site provides near-real-time reporting that lets you: track and identify faxes by geographic areas with area code identification, follow trends with date and time stamps, recognize your most frequent senders with frequency reporting, and more – all via the Web. You specify the reporting and where to send documents, even if multiple copies are required. And reports can even be emailed or sent to a network drive.

For more information, contact Empire Messaging on 212-404-7500 or sales@empiremessaging.com


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